Privacy Policy

Who we are

Rivertrace Home Services is operated by Rivertrace Consulting LLC (collectively, “Rivertrace,” “we,” “us,” or “our”). Rivertrace serves homeowners in Fleming Island, Florida, with a primary focus on ZIP code 32003.

Information we collect

We may collect information that you provide directly, including:

• Your name, email address, and telephone number.
• Your service address, ZIP code, preferred timing, and project details.
• Photos, measurements, product links, or other information you send for project review.
• Messages, estimates, approvals, payment records, and service-history information.

Our website and service providers may also collect limited technical information such as IP address, device and browser information, pages visited, referring links, and interactions with the website or advertisements.

How we use information

We use information to review requests, communicate with you, prepare estimates, schedule and perform approved work, process payments, maintain business records, improve the website and services, prevent misuse, and measure advertising performance.

Cookies, analytics, and advertising

The website may use cookies or similar technologies provided by Wix and, when enabled, services such as Google or Meta. These technologies can help the website function, measure visits and form submissions, and evaluate advertising. Your browser may allow you to block or delete cookies, although doing so can affect site functionality.

How information is shared

We may share information with vendors that help us host the website, manage inquiries, process payments, provide analytics or advertising, maintain records, or perform other business-support functions. We may also disclose information when required by law, to protect safety or legal rights, or in connection with a business transfer.

Rivertrace does not sell customer project details or contact information for money. Advertising and analytics providers may process device and activity information according to their own policies and the settings you choose with those providers.

Photos and project information

Photos submitted for an estimate or taken to document existing conditions are used for project review, recordkeeping, quality control, and dispute prevention. Rivertrace will request separate permission before using identifiable customer-property photos for public marketing.

Retention and security

We retain information for as long as reasonably needed for the purposes described above, including customer service, tax, insurance, warranty, and legal recordkeeping. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.

Your choices

You may ask us to update or correct your contact information, withdraw from nonessential marketing communications, or ask a question about information associated with your request. Certain records may need to be retained for legal, tax, insurance, or legitimate business purposes.

Children

The website and services are intended for adults requesting work for a home or property. We do not knowingly seek personal information from children under 13.

Updates to this policy

We may update this policy as the website, services, or legal requirements change. The effective date above identifies the current version.

Contact us

Questions or requests may be sent to info@rivertraceconsulting.com or made by calling or texting 904-214-6107.